24 November 2014

The 2nd Broadband Action Group meeting – The responses to the KRA letter were varied, but indicated minimal support for residents with this issue. So:

  • A poster was designed and distributed to all residents
  • The local media were contacted
  • Continue to copy in our local political figures to all correspondence, asking for their ongoing support.

November 2014

A letter from the KRA was compiled explaining the poor experience of residents, this went to CEOs of all the developers, Countryside, BT and Openreach, and was also copied to our MP and local councillors.

September 2014

Openreach attempted to approach a few of the developers in September to fund the cabinets, but with no success. The KRA completed a survey of residents which demonstrated:

  • over 70% of residents had expected superfast to be available on Kingsmere
  • over 90% of residents would use superfast broadband if it were available.

August 2014 – The problem

Most of the residents on Kingsmere do not have access to superfast broadband, they have struggled to get phone lines, and services when available are unreliable. Whilst we understand it is a new estate, and there are issues as a result, the experience of residents is not what is should be on a brand new estate in the fastest growing town in the UK.

Kingsmere Residents’ have made it clear they are very disappointed that Superfast Broadband is not available for most residents through their representation at public forums. So the KRA took this issue forward. Kingsmere resident representatives met with Opereach and BT at the end of August. Following discussions with Openreach, the KRA were told that £60,000 (inc. VAT) was needed to upgrade the 3 cabinets that serve Kingsmere to enable Superfast Broadband for all residents on Phase 1. This is despite the fact that this will be a huge estate, and that there will be a large number of residents expected to subscribe to Superfast Broadband.